Frequently Asked Questions
Everything you need to know about KINTO products and services.
What materials are used in KINTO products?
We use high-quality heat-resistant glass, durable stainless steel, and BPA-free copolyester to ensure longevity and safety in every piece of drinkware and kitchenware.
Are KINTO glass products dishwasher and microwave safe?
Most of our heat-resistant glass items are safe for both the microwave and dishwasher. However, we recommend checking the specific product details for items with metallic accents or wooden components.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Currently, we ship to select countries. You can view the full list of available shipping destinations and calculated rates at the checkout page.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.